This Policy explains how we collect and use personal information about people who visit our website and the conditions under which it may be disclosed and how we keep it secure.
From time to time we will update this Policy so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
This Policy was last updated January 2020.
If you have any questions regarding this Policy and our privacy practices you can contact us via email at email@example.com or by writing to us at FroggaByte, 17 Stewards Avenue, Widnes, Cheshire, WA8 7BN. Alternatively, you can telephone 07931 801 393.
Who are we?
FroggaByte are web design specialists located at 17 Stewards Avenue, Widnes, Cheshire, WA8 7BN.
How do we collect information from you?
We obtain information about you when you use our website in the following ways:
All data submitted via our “Get In Touch” and “Free Website Audit” forms is sent via email to firstname.lastname@example.org which is only accessible by authorised staff members. We may then use this information to respond to you or carry out a requested action on your behalf.
Cookies are text files stored on your computer, and are accessible by the websites which create them.
Most web browsers automatically accept cookies, however you may delete, or disable cookies but please note that you may not be able to take full advantage of our website if you disable cookies.
What type of information is collected from you?
The personal information we collect might include the following:
- Phone Number
- Email Address
- Your Website URL
How is your information used?
The information we collect helps us to understand your needs and provide you with a better service. In particular we use information for the following reasons:
- Responding to “Get In Touch” or “Free Website Audit” emails you may submit.
- Improving usability on our website.
- Providing appropriate content.
We may also use information for other purposes, which we would describe to you at the point when we collect the information.
We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant agreement you hold with us.
Who has access to your information?
Your information is only accessed by authorised members of our staff.
We will never sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
How can you access and update your information?
You have the right to request details about any personal information that we stored about yourself and how it is used.
The accuracy of the information we store about you is important to us as it enables us to provide you with the best service we can. You have the right to ask us to change information we hold about you that you believe is inaccurate or out of date.
To request a copy of your personal information or request a change to the personal information we store about you, please contact us via email at email@example.com or by writing to us at FroggaByte, 17 Stewards Avenue, Widnes, Cheshire, WA8 7BN. Alternatively, you can telephone 07931 801 393.
We will provide and update your personal information free of charge and within 30 days, this can be extended up to 2 months in more complex cases, however in such cases you will be notified of the extended response period.
As a security measure, you may be asked to verify that you are the person who you are requesting personal information about, or that you have their permission to do so in cases where you are responsible for someone else.
How long do we keep your information?
We comply with our legal obligations for the retention and deletion of personal information. We shall not keep personal information for longer than is necessary by law for the purpose for which it was originally collected.
Your Right to be Forgotten
You have the right to request that we erase all personal information we store about you unless we are required by law to keep it. To request erasure of your personal information please contact us via email at firstname.lastname@example.org or by writing to us at FroggaByte, 17 Stewards Avenue, Widnes, Cheshire, WA8 7BN. Alternatively, you can telephone 07931 801 393.
We take the security and protection of any personal information that you entrust to us very seriously.
We have security precautions in place to protect the loss, misuse or alteration of your information. When you provide us with personal information, we take steps to ensure that it’s treated securely and is used as explained to you at the point of collection.
Any information that we share with a third party at your request is transmitted normally over the Internet which can never be guaranteed to be 100% secure. While we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
18 or Under
If you are aged 18 or under‚ please get permission from a parent or guardian beforehand whenever you provide us with personal information.